7.10.2020 - Update on Plan to Reopen Bank Lobbies
When will the lobbies at FNBC Bank & Trust reopen for walk-in customers?
The short answer is that we don’t know yet.
We are monitoring state and local developments, and generally following the phasing plan of the State of Illinois to determine when it might be safe to consider opening the bank’s lobbies. Our primary concerns are for the health and safety of our employees and our customers. We will not reopen the lobbies until we feel it is safe to do so, but we are making plans for getting back to business in a “new normal.”
What will that look like?
Our plans continue to evolve with the situation, but at a minimum, you may expect to see the following:
- Initial lobby customer access by appointment only.
- Customers entering our branches may be asked a short series of Covid-19 related questions and have their temperatures checked.
- Face masks required for all customers entering bank buildings.
- Teller stations and banker desks will have protective panels in place.
- Hand sanitizer will continue to be provided in public spaces and throughout the building.
- Face masks required for all employees engaging in face-to-face contact with customers and whenever an employee leaves his or her desk/work station to move throughout the bank premises.
- Common areas and frequently touched surfaces will continue to be cleaned frequently according to heightened cleaning protocols.
- Employees will clean and disinfect their workspaces throughout the workday.
- Workspace layouts and seating arrangements have been revised and many employees will continue to work remotely to allow for social distancing.
- Meeting rooms, break rooms and other communal areas are being frequently cleaned and will only be used when social distancing standards can be met.
- Some areas of the bank may be marked as one-way to reduce face-to-face traffic.
We are here to help.
Even though our lobbies remain closed to walk-in traffic, you can call us for assistance with just about any banking matter. Our employees have accommodated 100% of our customers’ banking needs while our lobbies have been closed during the past 12 weeks. Just call ahead to make arrangements if you need to access a safe deposit box or require in-person assistance. In addition, you can continue to use the bank’s walk-up and drive-up facilities, ATMs, and digital banking services.
We appreciate your patience and continued support. We will keep you informed of our reopening plans, so please continue to check your email and our website for more updates. We are looking forward to seeing you again soon!
6.29.2020 - Call Ahead for Banking Services
Call ahead for banking services to minimize face-to-face contact.
Call us at 708-482-7700
- Cashiers check
- Open/close account
- Debit card dispute
- Wire transfer
- Address change
- New debit card
- Account change
- Loan application
- Money order
- Foreign currency
- Safebox visit
6.23.2020 - CARES Act Update: IRA Required Minimum Distribution Rollover Relief
Click below for the IRS publication regarding 2020 required minimum distributions (RMDs) on retirement accounts, and the ability to rollover (return) payments made as early as January 1, 2020. The deadline for the rollovers is August 31, 2020. If you have questions or need more information, please call one of our personal bankers at 708-482-7700.
4.20.2020 - Preparing for the Economic Impact Payment (EIP)
According to the Internal Revenue Service (IRS), millions of Americans have already received their EIP that was authorized by the Coronavirus Aid, Relief, and Economic Security (CARES) Act. The first week of these payments came out the week of April 13 and will continue over several weeks.
How can I prepare?
Visit the IRS to learn more about these payments, including who is eligible, how payments will be received, payment amounts, and much more. The IRS has set up a "Get My Payment" application to help confirm the payment method (direct deposit or paper check), payment status, and whether or not they need additional information such as bank account information.
What if I want my EPI to be direct deposited into my FNBC Bank & Trust account?
If the IRS has your FNBC Bank & Trust account information from your 2018 or 2019 tax filing then you should receive your payment by direct deposit. Log into our FNBC Bank & Trust online or download the FNBC Bank & Trust app to check if your EIP has been deposited.
If the account that you used in either of these filings have been changed or the IRS does not have your FNBC Bank & Trust account information, you can check with the IRS about how to add your direct deposit information if your check has not been mailed yet.
What if I am getting a paper check?
If you are to receive a paper check, properly endorse the back of the check to deposit into your account. Then, you may do either of the following to deposit this check:
- Use our mobile check deposit in the FNBC Bank & Trust app – it’s free and the easiest way if you do not have direct deposit:
- Limit per check is $2,500
- Total daily limit is $2,500
- Total multi-day limit (within 25 day period) is $10,000
- Deposit the check at a local FNBC Bank & Trust branch
3.31.2020 - Meeting Your Financial Needs
We are here to help.
Throughout our communities, customers and local businesses are experiencing financial disruption and uncertainty resulting from the COVID-19 outbreak. During our 100-year history, we have experienced and endured many challenging times, and we are committed to doing everything we can to help you through this unprecedented situation.
If you or your small business are experiencing financial hardship due to circumstances related to COVID-19, contact us. We want to work with you. We may have options to help you navigate this challenging situation, including:
- Mortgage/Home Equity Loan Payment Deferrals
We are offering payment deferral programs for eligible clients who currently have a mortgage or a home equity loan.
- Foreclosures and Repossessions
We are suspending any new foreclosure actions on residential properties for the next 60 days unless required by federal or government agencies.
- Additional Banking Services
Remote banking and bank-at-home options are more important than ever right now. We encourage you to take advantage of the following free services to help you stay on top of your banking and bill payment from anywhere, at any time, and at your convenience:
- Mobile Banking with Mobile Deposit
- Online Banking and Bill Payment
- Surcharge-Free ATMs
- SecurLOCK™ Equip
For Small Businesses and Commercial Banking Clients:
We are currently offering our commercial clients financial solutions based on eligible individual circumstances, which may include payment deferral programs or modification. Please contact your relationship manager to discuss your situation and options for how we can help.
Please remember these circumstances do not impact the safety of your deposits at FNBC Bank & Trust as they remain fully insured by the FDIC.
During times of increased uncertainty like this, identity theft and other scams can become more prevalent. We recommend you take extra precautions if you are contacted from an unknown source requesting personal information. FNBC Bank and Trust will never contact you in an unsolicited email or phone call and ask for confidential information – such as your User ID, password, PIN, account number, or social security number.
If you have any questions or concerns, please contact your relationship manager, your local branch manager or simply call us at 708-482-7700.
3.31.2020 - Protect Yourself from Scams
Scammers are taking advantage of the fears surrounding COVID-19. They may create fraudulent websites, emails, calls or texts claiming to help consumers and tricking them in providing personal information. FNBC Bank & Trust will never contact you in an unsolicited email or phone call and ask for confidential information – such as your User ID, password, PIN, account number, or social security number. You must take precautions to verify the legitimacy of financial inquiries and protect your accounts.
There are a number of ways to monitor your FNBC Bank & Trust accounts from home. Online banking and mobile banking are free, easy to set up and easy to use. Both services allow you to view account transactions, manage your bill payments, transfer funds between accounts and much more. To learn more about online banking or mobile banking, visit our Digital Banking page or call us at 708-482-7700.
For more tips on how to protect yourself, please visit Federal Trade Commission (FTC) at https://www.consumer.ftc.gov/features/coronavirus-scams-what-ftc-doing.
3.19.2020 - Lobby Hours Update
Effective March 19, 2020
To protect your health and safety, and to limit the spread of Coronavirus (COVID-19), our lobby is now open by appointment only until further notice.
If you need access to a safe deposit box or require additional assistance with a banking matter, please call us at 708-482-7700 to make an appointment.
The walkup and drive-up windows are open during regular business hours for routine banking transactions.
LaGrange, Mokena & West Chicago
|Walk-up Hours:||Drive-up Hours:|
|Mon – Fri 8:00am - 6:00pm||Mon – Fri 8:00am - 6:00pm|
|Sat 8:00am - 1:00pm||Sat 8:00am - 1:00pm|
Western Springs & Yorkville
|Walk-up Hours:||Drive-up Hours:|
|Unavailable||Mon – Fri 8:00am – 6:00pm|
|Sat 8:00am – 1:00pm|
In addition, you can conduct most banking transactions remotely through our online, digital banking and convenience banking services, including:
- Mobile Access - Download our mobile apps to view transactions, transfer money, deposit checks and make direct payments to people you know and trust.
- Online Access - Easily access all your deposit and loan accounts by clicking the Log In link at the top of our web page.
- ATMs - Access thousands of surcharge-free ATMs world-wide. Click here to find locations near you: https://www.fnbcbt.com/manage/digital-banking/55000-surcharge-free-atms.html
3.11.2020 - Coronavirus COVID-19 Readiness Update
March 11, 2020
The health and well-being of our clients, colleagues, and communities remains the highest priority for FNBC Bank & Trust. Our management team is monitoring the daily developments and guidance from local health authorities and the Centers for Disease Control and Prevention (CDC) on Coronavirus COVID-19. We are proactively engaging in precautionary measures to minimize exposure and focusing on how we can best serve our customers as this situation continues to develop.
- Our banking offices are open and operating with a heightened awareness of CDC best practices for cleaning and disinfecting high-touch surfaces in all areas of the bank. Disinfectant wipes and hand sanitizers are available at all bank locations and our employees are cleaning their workstations regularly throughout the day.
- We are limiting in-person meetings and events, and rescheduling or changing required meetings to virtual meetings in an effort to minimize potential exposure.
- Employees are enacting social distancing measures and limiting physical contact/handshakes when greeting clients and bank visitors.
Our management team and employees are engaged in contingency planning to minimize service disruptions if self-quarantine measures become necessary. We want to make sure you are aware of all the banking resources available to help you manage your money throughout this evolving situation.
Bank at Home
Whether you are choosing to limit your exposure in public spaces or if you are required to self-quarantine, you can rely on our Digital Banking and Online Banking services to monitor your accounts, access funds, pay bills, and pay people directly through various digital banking applications. If you are not currently signed up for some of these services, you can do so by visiting our website at fnbcbt.com. Our ATMs are always available and will continue to be maintained for 24/7 service.
Scammers, hackers and thieves will not take a break for COVID-19. We encourage you to take advantage of security features we offer to help you detect and prevent fraud on your account. You can set up account and transaction alerts through Online Banking. You can learn more about these account services on the Digital Banking page of our website.
In addition, remain aware of scammer emails and phone calls that are designed to offer healthcare or financial assistance in the coming weeks and know that FNBC Bank & Trust will never contact you to ask for your social security number, account number or personal information. Be sure to contact us immediately if you believe your accounts, debit or credit cards or personal information has been compromised.
We will continue to monitor the situation and inform you of any new developments with regard to our hours, services or continued customer support. For the most up-to-date information on Coronavirus COVID-19, visit the Centers for Disease Control & Prevention website at www.cdc.gov .